ORDER TIMELINE

Our company handcrafts all custom products within 1-4 weeks. Standard, ready-to-ship items will ship within 1-3 days. Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.

MADE TO ORDER VS PRE-MADE

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s custom made.

Both are handmade, but the pre-made is shipment ready while the made-to-order products take 1-4 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Your product(s) can be damaged if:

* Left outside

* Too much pressure is put on the hinges

* Dropped

SIZE CHART (if applicable)

Please use our size chart to prevent errors in ordering.

Our standard box sizes include, Small (7.25″w x 5.5″w x 5″h), Medium (10″w x 6.5″d x 2.5″h) and Large (10”w x 8”d x 4”h).  Kitty memorial box (5”w x 2”h x 3”d).  Dog memorial box (6”w x 4”h x 4”d).  Custom sizing available for any project.

Standard plank sign sizes include; 13×21 (in), 12×21 (in) 8×24 (in), 6×18 (in), 8×12 (in), 8×8 (in), 6×9 (in), 4×24 (in). Custom sizing available for any project.

CUSTOM ORDERS

We always love creating new products from scratch.

Please use our Custom Request Form to start a custom project.

Custom orders can have a lengthier processing time.

Once a custom order is commissioned, a $35 design fee will be charged for any project that is abandoned, when a custom design had been established.

Ask us for details.

SHIPPING

Our company ships through the following carriers;

USPS, UPS, FEDEX

INTERNATIONAL SHIPPING (if applicable)

We happily support and love our international customers.

We ship all International products through USPS International or Customer choice.

Rustic Elegance is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time only a faster shipping time. Your product may still need 1-4 weeks to be handmade.

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective and in such case, the item will be repaired and returned.  Custom orders can’t be returned for refund under any condition.

Additional non-returnable items:

* Gift Certificates

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 15 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 7-10 days for refunds to show in your account).

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@Rustic-Elegance.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cs@Rustic-Elegance.com and send your item to: Rustic Elegance, 3022 Caymus Dr, Rapid City, SD 57703

SHIPPING

To return your product, you should mail your product to: Rustic Elegance,3022 Caymus Dr, Rapid City, SD 57703

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.